Returns and Exchanges

We respect your rights governed by the Australian Competition & Consumer Commission. If your purchase fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.  

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

The products offered by Casual Friday Threads are printed on demand when an order is processed. If for some reason we send you the wrong size or wrong product (we hope we don't) we will happily accept a return for an exchange (providing we have available stock), a refund or store credit. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

The consumer guarantee does not apply if you received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. 

To start a return, you can contact us at casualfriday.au@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your return item. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the exchange/refund/credit was approved or not. If a refund is requested and approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.